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Change login credentials

How to change your login credential in Plug&Pay

Jelle Graafstal avatar
Written by Jelle Graafstal
Updated yesterday

In this short manual, I explain where change your Plug&Pay login credentials, and how you can set up two-factor authentication (2FA).


Login credentials

To change your login credentials, you click on your name in the top right-hand corner and then My account.

In this overview, you can change your login credentials:

❗You cannot use an email address that is already in use with a Plug&Pay account.

  • Name: Your username shown in the top right-hand corner.

  • Set new password: In order to change your password, you must enter your current password. The new password must be at least 8 characters long.
    Your Plug&Pay environment contains extremely sensitive information about you and all your customers. Keep this in mind when setting a password!

💡 A few tips when setting your (new) password:


- Choose a password that you do not use anywhere else online.

- Make sure the password is easy for you to remember and difficult for others to guess.

- Never share your password with anyone else.

- Preferably use a password manager, such as 1password.

Changing your login credentials affects all accounts. For example, if you are added to another Plug&Pay environment as Finance or as Admin, the login credentials for this account is also changed.


Two-step verification (2FA)

When using 2FA, you can only log in on new devices if you give them explicit access via a unique code that you receive on your phone.

You setup 2FA in the same overview where you change your login credentials.

When logging in, you must enter a verification code after entering your email address and password.

This code is sent to you via text- or voice message. If you use an authenticator app, such as Google Authenticator, you retrieve the code there.

💡Adding an extra step to the verification process increases the security of your account and makes it more difficult for hackers to access the data stored in your Plug&Pay account.


Can I add a second user to my Plug&Pay account?

Within Plug&Pay, you have the option to add multiple users to your own Plug&Pay environment. A perfect solution for giving a Virtual Assistant limited access.

In the manual below, you can read all about adding users:

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